DEFINITIONS

‘Company’ is Spin And Shake or their subcontractors or agents.

‘Client’ is the person hiring the equipment or services from the Company.

‘Period of Hire’ is the period from installation by the Company and collection by the company or, where the client is installing equipment themselves this period is from receipt of the equipment to its return to the company.

‘Deposit’ is the amount of money payable to Spin And Shake Ltd to guarantee the booking.

1. CONDITIONS

Unless stated in writing all bookings are accepted subject to the Terms and Conditions of hiring stated below.

2. HIRE CHARGES

(a) The charges laid out in the quote are for hire only and not for the purchase of equipment. The quote is valid for 7 days from the date stated on the quote.

(b) A 50% deposit of the total hire cost is required upon booking and the booking is not confirmed until the deposit and the completed booking form are received by Spin And Shake.

(c) If the booking is made three months or less before the equipment delivery/collection date a 50% deposit will be required.

(d) Full payment is required 7 days before the period of hire commences.

(e) Our quotes are only available for 7 days, after that the prices could change depending on availability.

(f) Please note that bin disposal is not included in the packages. An additional charge of £15 + VAT per bin bag collected will apply unless you choose to dispose of the bins yourself. Payment must be made before the event; otherwise, our team will leave the bins on site.

(g) The client must provide or cover the cost of parking. If no parking is available, the client will be responsible for any parking tickets or fines incurred.

3. PAYMENT

(a) Payments must be made in accordance with the terms stated in the Company’s quotation.

(b) Payments can be made by bank transfer, debit or credit card.

Payment Terms – PayPal Installments
If you choose to pay for our services using PayPal’s 3-month installment plan:

1. Non-Refundable Payments: All payments made under this plan, including the deposit and any remaining balance, are strictly non-refundable. This is due to the nature of the payment process facilitated by PayPal.
2. Commitment to Full Payment: By selecting the instalment option, you agree to complete all payments in accordance with PayPal’s terms, regardless of any changes or cancellations to the booking.
3. Alternative Payment Options: If flexibility in refunds is required, we recommend choosing an alternative payment method where our standard refund policies apply like in Section 5.

4. LOSS OR DAMAGE

(a) The Client shall, during the Period of Hire be responsible for the maintenance and safe

custody of the Company’s equipment.

(b) The Client must be satisfied with the equipment before use and notify the Company of any incorrect deliveries or unacceptable equipment at the point of delivery/installation.

(c) Any damage caused to the equipment during the Period of Hire will be charged to the Client on a replacement value basis.

(d) Where glassware has been hired breakages or losses are chargeable to the Client.

Glassware Deposit

A refundable glassware deposit of between £10 and £50+ may be required, depending on the size of the event.

Any missing, lost, or damaged glassware will be deducted from the deposit. Our staff will photograph and record any losses at the end of the event for reporting purposes.

The glassware deposit is not refunded automatically. Clients must request the refund after the event, at which point Spin & Shake will review the event report and process any refund due. Any losses exceeding the deposit amount may be charged separately.

5. CANCELLATION

a) If the Client cancels the booking at least 30 days before the event date, will be entitled of 50% refund of the deposit paid. 

b) There will be no refunds of either deposit or remaining balance, if the Client cancels the booking after the 30 days of notice that we require. 

6.  EXTRA DRINKS PURCHASE ON THE EVENT DAY

• Call Spin and Shake to purchase extra drinks. This service is not always available unless arranged in advance (please refer to the extra stock question above). The bartender will start making extra drinks once Spin and Shake receive payment.

• Standard Package: £8+vat per drink
• Premium Package: £10+vat per drink
   

7. PACKAGES

1. Spin and Shake does not take responsibilities for the package choose by the client. Any concerns or questions must be communicated to Spin and Shake before making the booking.
2. Any special requests about the packages must be discussed with Spin and Shake before booking. Specific requests may have an additional charge. 
3. If the client would like a specific brand or product, it needs to be communicated to Spin and Shake. Spin and Shake offers standards and premium packages for the client to choose. Spin and Shake does not take responsibility if the clients fails to read what is included in the packages.
4. Spin and Shake do not take responsibility if the package chosen by the client is either too big or too small for the event.
5. For every 50 guests, we typically provide one bartender to ensure efficient service. However, this ratio may vary based on specific agreements made prior to the client’s event. Depending on the circumstances, there may be fewer bartenders on shift than this standard allocation. If the party is too big compared to the package booked, we have to charge for an extra bartender to ensure

6. Packages advertised with “free soft drinks” include a complimentary allocation, not an unlimited supply. The quantity of soft drinks provided is based on the size of the drinks package and typically ranges from £20 to £50 worth.

   This allocation is designed to offer non-alcoholic alternatives during the event but is not intended for continuous or unlimited service. If soft drink availability is a key requirement, it is the client’s responsibility to request details in advance so we can confirm quantities or offer an upgrade.

   Please note that once the main drinks included in the package have been served in full, all bar service — including any remaining soft drinks — will end, unless otherwise agreed in writing prior to the event.

7. Quotes Are Available For 30 days. Prices might change based on availability.

8. Service Selection and Clarification
It is the Client’s responsibility to ensure they fully understand the details and inclusions of the service or package they are booking. Spin and Shake Ltd offers a variety of services which may differ in features, equipment, staff skill sets, and presentation styles.

Marketing materials, including photos and videos on our website or social media, are intended to showcase the range of services we provide and may depict features, equipment, or skills not included in every package. Examples include, but are not limited to:

• A flair bartender performing juggling or bottle tricks (this is a specific upgrade and not the same as a standard mixologist).

• The use of dry ice, a flavour blaster, or edible drink toppers (these are special additions available only when specifically requested and confirmed).

The presence of these items or skills in promotional content does not imply they are included in every booking. In particular, dry hire packages generally do not include such extras unless explicitly stated and agreed in writing.

If the Client is unsure about any aspect of their booking, they must request clarification from Spin and Shake Ltd before the event date. Failure to request clarification or to communicate specific requirements will result in the service being delivered as per the booking confirmation, and Spin and Shake Ltd will not be held responsible for any misunderstanding or disappointment resulting from incorrect assumptions about the service booked.

9. RIGHT TO REMEDY

1. We reserve the right to be contacted during the event if any issues arise, allowing us the opportunity to address them promptly and ensure a great experience.
2. Complaints that are not reported on the day of the event will not be taken seriously or accepted, as we have a manager on shift during evenings to ensure any issues can be resolved immediately.

10. Unfair Reviews, Defamation, and Blackmail Policy

Spin and Shake Ltd always aims to deliver excellent service and resolve any issues quickly and professionally. To ensure fairness, the Client agrees to:

1. Right to Remedy
   Any concerns must be raised during the event, as outlined in our Right to Remedy policy, so we have the opportunity to resolve them on the spot.

2. Fair and Honest Feedback
   The Client agrees not to post false, misleading, or defamatory statements about Spin and Shake Ltd, its services, or staff in any medium (including online reviews and social media).

3. No Use of Reviews as Leverage
   Threatening to leave a negative review, or posting one, in order to obtain a refund, discount, or any benefit outside the agreed terms, will be considered a breach of these Terms and Conditions.

4. Legal Rights
   If the Client breaches these terms, Spin and Shake Ltd reserves the right to take legal action to:

   • Seek removal of defamatory or misleading content

   • Claim damages for reputational or financial loss

   • Recover all legal costs incurred

11. EQUIPMENT MALFUNCTION 

Please note that while we take great care in maintaining and transporting all our equipment, including electric tools such as our Flavour Blaster, Extension Leads, Extension Leads and LED bar lights, there may be instances where equipment malfunctions occur due to transportation or unforeseen technical issues. As some items, like the Flavour Blaster, are particularly delicate, we cannot guarantee their functionality throughout the event.

In the unfortunate event that equipment stops working, Spin and Shake cannot be held responsible for any disruptions caused, and we are unable to offer on-site repairs or replacements. We will always strive to ensure a smooth service, but certain technical issues may be beyond our control.

• Gift vouchers purchased from Spin and Shake Limited are valid for 1 – 2 years from the date of purchase.
• To redeem a gift voucher, the recipient must contact Spin and Shake Limited to book the desired service.
• We kindly request that recipients of gift vouchers book their service at least 30 days in advance to ensure availability. However, exceptions may be made based on our availability.
• Please note that some dates may be fully booked, and alternative dates may need to be considered.
• Once a booking date is confirmed, the recipient is entitled to reschedule the service one time, provided that they give us at least 30 days notice prior to the original booking date.
• Rescheduling requests made within 30 days of the original booking date may incur additional charges or may not be accommodated, depending on our availability.
• Gift vouchers are non-refundable and cannot be exchanged for cash.
• Spin and Shake Limited reserves the right to amend these terms and conditions at any time without prior notice.”

13. Access & Venue Requirements

It is the client’s responsibility to provide accurate information regarding venue access at the time of booking.

If the event location is not on the ground floor, the client must confirm whether a suitable and functioning lift is available for transporting equipment. This lift must be large enough to accommodate mobile bars, trolleys, and other heavy items safely.

In the event that:

• No lift is present or accessible when previously confirmed

• The lift is out of order on the day

• Access involves stairs or narrow passageways not disclosed in advance

Spin and Shake Ltd reserves the right to:

• Charge an additional labour or manual handling fee to safely complete setup

• Refuse or cancel service if the delivery is deemed unsafe for staff or equipment

The client will remain fully liable for the agreed service cost in cases where access issues prevent safe delivery due to inaccurate or incomplete information provided at booking.

14. Third-Party Bookings Clause

1. Responsibilities of Third-Party Clients
   1.1. When booking services on behalf of their clients, third-party clients (referred to as “Third Parties”) are responsible for clearly communicating the scope, details, and limitations of the services being provided by Spin And Shake Limited. This includes but is not limited to:

   • Accurate descriptions of the services.
   • Budget constraints and agreed deliverables.
   • Special requirements such as catering to high-end clientele or unique preferences.

   1.2. Spin And Shake Limited shall not be held liable for any misrepresentation, overselling, or exaggeration of services by the Third Party to their client.

2. Limitations on Pricing and Margins
   2.1. Third Parties are recommended to apply a margin of no more than 10-20% on top of the original service fee provided by Spin And Shake Limited. Any inflated pricing that creates unrealistic client expectations shall remain the sole responsibility of the Third Party.

   2.2. In cases where an excessive margin is charged, Spin And Shake Limited reserves the right to deny refunds or adjustments due to unmet client expectations caused by inaccurate or misleading representations by the Third Party.

3. High-End Clientele and Special Requirements
   3.1. If the client being serviced is considered “high-end” or has unique expectations, the Third Party must inform Spin And Shake Limited in writing prior to the booking. Failure to disclose such details may result in Spin And Shake Limited not being able to fulfill the client’s expectations, for which the Third Party will bear full responsibility.

4. Communication and Coordination
   4.1. The Third Party is required to provide Spin And Shake Limited with complete and accurate booking details, including any specific instructions or expectations from the end client, at least 7 before the scheduled service date.

   4.2. Any complaints or disputes arising from the Third Party’s failure to provide clear and accurate information shall be handled directly by the Third Party with their client. Spin And Shake Limited shall not be obligated to issue refunds or compensation in such cases.

5. Liability Disclaimer
   5.1. Spin And Shake Limited is not responsible for the quality, delivery, or expectations of services that were not explicitly agreed upon in the original booking.

   5.2. In the event of a dispute between the Third Party and their client, Spin And Shake Limited will provide reasonable support to clarify the services delivered but will not be held liable for resolving the dispute or providing refunds due to misrepresentation or poor communication by the Third Party.

6. Indemnity
   6.1. The Third Party agrees to indemnify and hold Spin And Shake Limited harmless from any claims, disputes, or financial losses arising from their booking practices or miscommunications with their clients.

15. SPIN AND SHAKE NO-SHOW ASSURANCE

We stand by our commitment and guarantee a 120% refund in the unlikely event of no-show.

13. Licensing Responsibility for Cash Bar Events
Spin and Shake Ltd is not responsible for obtaining or applying for a Temporary Event Notice (TEN) licence for any cash bar event. It is the sole responsibility of the client to acquire the necessary licence and provide confirmation to Spin and Shake Ltd before the event. Failure to obtain the required licence may result in the cancellation of the bar service, with no liability on Spin and Shake Ltd.

16. Cleaning Responsibilities

• During Service: Our bartenders will maintain a clean and tidy workspace throughout the event, ensuring that surfaces are kept orderly while providing service.

• End of Shift: At the conclusion of the service, our team will clean and pack up the mobile bar and all related equipment. Please note, floor cleaning is not included. If floor cleaning is required, this must be arranged with the sales team in advance.

• Venue-Supplied Bar Area: If the event takes place at a venue that provides the bar area, the Spin and Shake team will clean the bar area to the best of our ability after the service. This excludes cleaning the floors, removing or collecting venue-provided bins, and handling the venue’s glassware unless otherwise agreed in advance.

• Responsibility for Venue Property: Spin and Shake is not responsible for collecting or cleaning venue-owned items such as glassware, plates, cutlery, or furniture unless previously arranged.

19. Right to Cancel in Exceptional Circumstances

Spin and Shake Ltd reserves the right to cancel a booking, if we reasonably believe that:

• There is a fundamental misalignment between the Client’s expectations and the services included in the confirmed booking;

• Persistent disputes, unreasonable demands, or complaints prior to the event create an environment where we cannot confidently deliver the agreed service to the expected standard;

• The working relationship between the Client and Spin and Shake Ltd becomes unmanageable or hostile.

GENERAL…We believe our Terms and Conditions to be fair. We reserve the right to make amendments and improvements to these terms and conditions without notice & any booking is subject to CURRENT terms & condition