Thankyou!
We’re really looking forward to being part of your upcoming event and making it a great experience.
To ensure everything runs as smoothly as possible on the day, we want to highlight a key part of our service that is often overlooked:
Our Right to Remedy Policy
We kindly ask that you take note of the following:
- If anything is missing, incorrect, or not quite right, please contact us immediately during the event. We are always prepared to fix things on the spot.
- We have a line manager on shift during all events who can be contacted directly.
Manager on Duty: 07719 407 252 - Complaints made after the event (without being flagged on the day) cannot be accepted, as we were not given the chance to resolve the issue at the time.
We understand events can be fast-paced, but this policy exists to protect the experience you’re paying for, and allows us to act quickly if needed.
If something in your package is missing or not as expected, or if you’re not completely happy with any part of the setup, we want to know right away so we can put it right.
Please save the manager’s number and share it with anyone involved in coordinating your event. It only takes a call or message to get things sorted quickly.
Thanks again for choosing us and we can’t wait to deliver a brilliant service on your big day.